Frequently Asked Questions
Get your questions answered about CreateAutomate's products
FB Virtual Assistant
What are the system requirements?
To run FB Virtual Assistant, you need Windows (Vista, Windows 7 or Windows 8), 1 GB of Ram, 5 MB of disk space, Internet Explorer 7 or above and the .NET Framework 3.5.
What is the difference between Standard, Professional, and Enterprise?
Standard can be installed on one computer. Professional can be installed on 3 computers. Enterprise can be installed on 10 computers. For more info, click here
How many Facebook Groups can I join?
From Facebook's website: "You can join up to 6000 groups. If you've already reached this limit, you'll need to leave some groups before you'll be able to join new ones."
Is there a monthly fee?
Your purchase grants you a license for 1 year. It will renew at the end of the year. You can cancel your account at any time to avoid the annual renewal.
What if I purchase a new computer and want to transfer my license?
If you need to move your license to another computer, simply submit a ticket at the help desk to have your license(s) reset.
What happens after I purchase the product?
Once your transaction is complete, you will be taken to the download page, where you will download the program and installation instructions. You will also be sent your 12 character license key which is used to authorize the software.
How do I use the product?
Make sure you check out our tutorial series to learn about the different features.
What if I need technical support?
We're happy to help! Just submit a ticket to the help desk and your issue will be quickly resolved.
What is your refund policy?
If FB Virtual Assistant does not work on your computer we will do our best to troubleshoot it. If we can’t help you get it to function after troubleshooting we’ll refund you within 7 days of purchase.
How can I purchase if PayPal is not accepted in my country?
At checkout you can choose to purchase with your credit card. All transactions are handled securely via Stripe. Or you can submit a ticket through the help desk and we will send you other purchase options.
Do you have an affiliate program?
Yes! Affiliates earn 50% commissions on all sales. You can sign up for the affiliate program here.
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